CupFam Privacy Policy

CupFam Privacy Policy

PRIVACY POLICY

Welcome to the website of **CUPFAM WELLNESS INSTITUTE LLP** ("CUPFAM", "we", "our", or "us"). We are committed to protecting the privacy and personal information of our users, clients, students, patients, visitors, and business associates. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you access our website, mobile applications, online platforms, or use any of our services. By accessing or using our website, you consent to the collection and use of your information in accordance with this Privacy Policy. ## 1. Information We Collect We may collect the following categories of information: ### A. Personal Information - Full Name - Date of Birth - Gender - Postal Address - Email Address - Mobile Number - Government-issued identification details (where legally required) ### B. Health & Wellness Information Where voluntarily provided by you or necessary for the services requested, we may collect: - Medical history - Lifestyle information - Wellness assessments - Consultation records - Fitness and nutrition information Such information shall only be processed for legitimate purposes and in accordance with applicable law. ### C. Payment Information For online transactions, payment processing is carried out by authorised third-party payment gateway providers. We do not store your complete debit card, credit card, UPI PIN, CVV, net banking password, or similar sensitive financial credentials. ### D. Technical Information We may automatically collect: - IP Address - Browser type - Device information - Operating system - Access date and time - Website usage statistics - Cookies and similar technologies ## 2. Purpose of Collection Your information may be used to: - Provide requested services. - Process payments. - Manage registrations and appointments. - Deliver online courses and educational content. - Respond to enquiries. - Improve website functionality. - Maintain business records. - Comply with legal obligations. - Prevent fraud and misuse. - Communicate important service updates. - Conduct research and quality improvement. ## 3. Legal Basis of Processing We process personal information: - with your consent; - for performance of contractual obligations; - for compliance with applicable laws; - for legitimate business purposes consistent with law. ## 4. Sharing of Information We do not sell or rent your personal information. Information may be shared only where necessary with: - Payment gateway providers. - Banking institutions. - Technology and cloud service providers. - Professional advisors. - Government or regulatory authorities where required by law. - Courts or law enforcement agencies pursuant to legal process. All such disclosures shall be limited to the extent reasonably necessary. ## 5. Data Security We maintain reasonable administrative, technical, and organisational safeguards to protect personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of internet transmission or electronic storage is completely secure, and absolute security cannot be guaranteed. ## 6. Data Retention Personal information shall be retained only for as long as necessary to: - provide services; - comply with legal and regulatory requirements; - resolve disputes; - enforce contractual rights; - maintain business records. Information no longer required shall be securely deleted or anonymised, where appropriate. ## 7. Cookies Our website may use cookies and similar technologies to: - remember user preferences; - improve website performance; - analyse website traffic; - enhance user experience. Users may disable cookies through their browser settings, although certain website features may not function properly. ## 8. Your Rights Subject to applicable law, you may: - request access to your personal information; - request correction of inaccurate information; - request updating of information; - withdraw consent where legally permissible; - request deletion of information where applicable; - raise concerns regarding processing of your personal information. Requests may be submitted using the contact details provided below. ## 9. Children's Privacy Where services are provided to minors, personal information shall be collected only with the consent or involvement of a parent or lawful guardian, wherever required by law. ## 10. Third-Party Websites Our website may contain links to external websites. We are not responsible for the privacy practices, security, or content of third-party websites. Users should review the privacy policies of such websites before providing personal information. ## 11. International Data Transfers Where information is processed or stored outside India through authorised service providers, reasonable safeguards shall be implemented to protect personal information in accordance with applicable law. ## 12. Policy Updates We reserve the right to amend this Privacy Policy from time to time. Updated versions shall become effective immediately upon publication on the website unless otherwise specified. Continued use of the website after publication shall constitute acceptance of the revised Privacy Policy. ## 13. Grievance Officer Any privacy-related grievance or request may be addressed to: Grievance Officer CUPFAM WELLNESS INSTITUTE LLP Registered Office: Backside Shop, P-89, Block P, Batla House, Jamia Nagar, Okhla, New Delhi — 110025 Email: info@cupfam.in Phone: +91 88264 70092 The Grievance Officer shall endeavour to respond within the time prescribed under applicable law. ## 14. Governing Law This Privacy Policy shall be governed by the laws of India. Any dispute arising from this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts at New Delhi, subject to any agreed arbitration mechanism. ## 15. Contact Us For any questions regarding this Privacy Policy or the processing of your personal information, please contact: CUPFAM WELLNESS INSTITUTE LLP **Registered Office:** Backside Shop, P-89, Block P, Batla House, Jamia Nagar, Okhla, New Delhi — 110025 Email: info@cupfam.in Website: cupfam.in Phone: +91 88264 70092

COOKIE POLICY

This Cookie Policy ("Policy") explains how **CUPFAM WELLNESS INSTITUTE LLP** ("CUPFAM", "we", "our", or "us") uses cookies and similar technologies on our website, mobile applications, and online platforms. By continuing to browse or use our website, you consent to the use of cookies in accordance with this Policy, unless you disable them through your browser settings. ## 1. What Are Cookies? Cookies are small text files placed on your computer, mobile phone, tablet, or other device when you visit a website. They help websites function efficiently, remember user preferences, enhance security, and improve the overall user experience. Cookies do not normally contain information that directly identifies an individual, but they may be linked to personal information that you voluntarily provide. ## 2. Why We Use Cookies We use cookies to: - Ensure the proper functioning of the website. - Maintain user login sessions. - Remember user preferences and settings. - Improve website speed and performance. - Analyse website traffic and visitor behaviour. - Enhance website security. - Prevent fraud and misuse. - Deliver a better browsing experience. - Improve our products and services. ## 3. Types of Cookies We Use ### A. Essential Cookies These cookies are necessary for the operation of the website and cannot normally be disabled. They enable functions such as secure login, payment processing, and navigation. ### B. Performance and Analytics Cookies These cookies collect anonymous information regarding how visitors interact with the website. The information helps us understand website usage and improve our services. Examples may include analytics tools that measure page visits, user journeys, and website performance. ### C. Functional Cookies These cookies remember user choices, such as language preferences, login details (where appropriate), and customised settings to provide a more personalised experience. ### D. Security Cookies These cookies help detect fraudulent activity, protect user accounts, and maintain website security. ### E. Third-Party Cookies Certain services integrated into our website, such as payment gateways, video hosting platforms, social media integrations, live chat services, analytics providers, or embedded content, may place cookies on your device. Such cookies are governed by the respective privacy and cookie policies of those third-party providers. ## 4. Payment Gateway Cookies Where online payments are processed, our authorised payment gateway providers may use cookies or similar technologies for: - Secure transaction processing. - Fraud detection and prevention. - Authentication. - Payment verification. - Compliance with regulatory requirements. CUPFAM WELLNESS INSTITUTE LLP does not control such third-party cookies. ## 5. Managing Cookies Most web browsers allow users to: - View stored cookies. - Delete existing cookies. - Block all or selected cookies. - Receive notifications before cookies are placed. Please note that disabling certain cookies may affect the functionality, performance, or availability of some website features. ## 6. Third-Party Websites Our website may contain links to external websites or services. We are not responsible for the cookie practices or privacy policies of such third parties. Users are encouraged to review the cookie policies of those websites before providing information or enabling cookies. ## 7. Data Protection Information collected through cookies is handled in accordance with our Privacy Policy and applicable laws. We implement reasonable technical and organisational safeguards to protect information collected through cookies from unauthorised access, alteration, disclosure, or misuse. ## 8. Changes to This Policy We reserve the right to modify or update this Cookie Policy at any time. Any revised version shall become effective upon publication on the website. Continued use of the website following publication of the revised Policy constitutes acceptance of the updated Cookie Policy. ## 9. Governing Law This Cookie Policy shall be governed by the laws of India. Any dispute arising out of or relating to this Policy shall be subject to the exclusive jurisdiction of the competent courts at New Delhi, subject to any agreed arbitration mechanism. ## 10. Contact Us For any questions regarding this Cookie Policy or our use of cookies, please contact: CUPFAM WELLNESS INSTITUTE LLP **Registered Office:** Backside Shop, P-89, Block P, Batla House, Jamia Nagar, Okhla, New Delhi — 110025 Email: info@cupfam.in Website: cupfam.in Phone: +91 88264 70092 ## 11. Consent By continuing to use our website, you acknowledge that you have read and understood this Cookie Policy and consent to the use of cookies as described herein, subject to your browser settings and applicable law.

REFUND & CANCELLATION POLICY

This Refund & Cancellation Policy ("Policy") governs all payments made to **CUPFAM WELLNESS INSTITUTE LLP** ("CUPFAM", "we", "our", or "us") through our website, mobile applications, payment gateway, or any other online platform. By making a payment for any service or product offered by us, you acknowledge that you have read, understood, and agreed to this Policy. ## 1. Scope This Policy applies to all payments made for: - Healthcare and wellness consultations. - Educational courses and training programmes. - Workshops, seminars and webinars. - Membership programmes. - Consultancy services. - Digital products and downloadable content. - Physical products, where applicable. - Any other services offered by the LLP. ## 2. Cancellation by Customer A customer may request cancellation of a booking or service by contacting us through the registered email address or customer support. Cancellation requests shall be considered only if received before the commencement of the scheduled service or programme. Once a consultation has been conducted, a training session has commenced, digital content has been accessed, or services have been substantially rendered, cancellation may not be permitted. ## 3. Refund Eligibility Refunds may be granted under the following circumstances: - Duplicate or multiple payments made for the same transaction. - Payment successfully debited but service could not be delivered due to an error attributable to the LLP. - Cancellation accepted by the LLP before commencement of the service. - Any other exceptional circumstance approved by the management. Refunds shall not ordinarily be granted for: - Change of mind after purchase. - Failure to attend scheduled appointments, classes or events. - Failure to utilise purchased services within the prescribed validity period. - Dissatisfaction based on personal preference where the agreed service has been duly provided. - Downloaded, accessed or consumed digital products, online courses, recorded lectures, e-books or similar digital content, except where required by applicable law. ## 4. Rescheduling Where operationally feasible, appointments, consultations, or training sessions may be rescheduled upon reasonable prior notice. Approval of rescheduling requests shall remain at the sole discretion of the LLP. ## 5. Refund Process Approved refunds shall be processed using the original mode of payment, wherever practicable. Refunds are generally processed within 7 to 15 working days from the date of approval. The actual credit may vary depending on the policies of the customer's bank, card issuer, UPI provider, or payment gateway. ## 6. Failed or Pending Transactions Where an online payment fails but the amount is debited from the customer's account, the customer should first verify the transaction status with the payment service provider. If the amount has been received by the LLP without successful service confirmation, appropriate verification shall be undertaken and, where applicable, the amount shall be refunded. ## 7. Cancellation by the LLP The LLP reserves the right to cancel any programme, consultation, workshop, or service due to unforeseen circumstances, insufficient participation, technical issues, force majeure events, or any other legitimate reason. In such cases, the customer may be offered: - a full refund; - rescheduling of the service; or - adjustment of the amount towards another available service. ## 8. Payment Gateway Charges Any non-refundable charges deducted by banks, payment gateways, or financial institutions may be excluded from the refundable amount where permitted by applicable law. ## 9. Chargebacks Customers are requested to contact the LLP before initiating any payment dispute or chargeback with their bank or payment service provider. The LLP reserves the right to contest fraudulent, abusive, or unauthorised chargeback claims by submitting relevant transaction records and supporting documentation. ## 10. Force Majeure The LLP shall not be liable for delays, cancellations, or interruptions caused by circumstances beyond its reasonable control, including natural disasters, governmental actions, internet failures, epidemics, technical disruptions, or other force majeure events. ## 11. Modification of Policy The LLP reserves the right to modify, amend, or update this Refund & Cancellation Policy at any time. The revised Policy shall become effective upon publication on the website. ## 12. Governing Law and Jurisdiction This Policy shall be governed by the laws of India. Any dispute arising out of or relating to this Policy shall be subject to the exclusive jurisdiction of the competent courts at New Delhi, subject to any agreed arbitration mechanism. ## 13. Contact Details For refund or cancellation requests, please contact: CUPFAM WELLNESS INSTITUTE LLP **Registered Office:** Backside Shop, P-89, Block P, Batla House, Jamia Nagar, Okhla, New Delhi — 110025 Email: info@cupfam.in Website: cupfam.in Phone: +91 88264 70092 Customers are advised to retain the transaction reference number, payment receipt, and all correspondence relating to their request to facilitate prompt resolution.

SERVICE DELIVERY POLICY

This Service Delivery Policy ("Policy") governs the delivery of services by **CUPFAM WELLNESS INSTITUTE LLP** ("CUPFAM", "we", "our", or "us") through our website, mobile applications, online platforms, and offline centres. By booking or purchasing any service through our website, you acknowledge that you have read, understood, and agreed to this Policy. ## 1. Scope This Policy applies to all services offered by CUPFAM, including but not limited to: - Healthcare and wellness consultations. - Online and offline educational programmes. - Skill development and professional training. - Workshops, seminars, and webinars. - Consultancy services. - Membership programmes. - Digital learning courses. - Research and advisory services. - Digital downloads and educational resources. - Any other lawful services introduced by the LLP. ## 2. Confirmation of Booking Upon successful payment and verification of the transaction, the customer shall receive an acknowledgement through email, SMS, WhatsApp, or any other communication mode provided at the time of registration. The acknowledgement shall serve as confirmation of the booking, subject to verification where required. ## 3. Delivery of Digital Services Digital services may include: - Online consultations. - Live virtual sessions. - Recorded courses. - Webinars. - E-books. - Downloadable study material. - Certificates (where applicable). - Membership access. Access shall ordinarily be provided within 24 to 72 hours after successful payment unless otherwise specified for a particular programme or service. ## 4. Delivery of Physical Services Where services are delivered physically at a clinic, institute, training centre, or any other location, the customer shall receive details regarding: - Date and time. - Venue. - Reporting instructions. - Documents, if any, required to be carried. Customers are expected to report on time. Delayed arrival may result in reduced service time or rescheduling, subject to availability. ## 5. Appointment Scheduling Consultations and appointments shall be scheduled according to availability. The LLP reserves the right to reschedule appointments due to operational requirements, emergencies, or circumstances beyond its reasonable control. Reasonable efforts shall be made to inform the customer in advance. ## 6. Delivery Timelines Estimated delivery timelines are provided in good faith and may vary depending upon: - Nature of the service. - Verification requirements. - Availability of experts or trainers. - Technical issues. - Public holidays. - Force majeure events. Time estimates are indicative and shall not constitute a legally binding guarantee. ## 7. Customer Responsibilities The customer shall: - Provide accurate registration details. - Ensure availability at the scheduled time. - Maintain stable internet connectivity for online services. - Follow instructions communicated by the LLP. - Refrain from sharing access credentials or course materials without authorisation. Failure to comply may affect service delivery without entitling the customer to any refund. ## 8. Technical Requirements For online services, customers are responsible for arranging suitable devices, internet connectivity, software, and any other technical requirements necessary to access the services. The LLP shall not be responsible for service interruptions arising from the customer's equipment, internet service, or technical environment. ## 9. Service Modifications The LLP may modify, update, substitute, postpone, or discontinue any service, faculty member, trainer, schedule, course content, or delivery mode where reasonably necessary for operational, legal, or quality reasons. Such modifications shall not ordinarily affect the overall objective or quality of the service. ## 10. Non-Delivery Where the LLP is unable to deliver a service due to reasons attributable solely to the LLP, appropriate remedial measures, including rescheduling, alternative delivery, credit adjustment, or refund, may be offered in accordance with the applicable Refund & Cancellation Policy. ## 11. Force Majeure The LLP shall not be liable for delays or inability to deliver services arising from events beyond its reasonable control, including but not limited to natural disasters, epidemics, governmental restrictions, strikes, internet failures, cyber incidents, power outages, or other force majeure events. ## 12. Limitation of Liability The LLP shall exercise reasonable care in delivering its services. However, it shall not be liable for indirect, incidental, consequential, or special damages arising from delays, interruptions, technical failures, or circumstances beyond its reasonable control. ## 13. Changes to this Policy The LLP reserves the right to amend or update this Service Delivery Policy at any time. The revised Policy shall become effective upon publication on the website. ## 14. Governing Law and Jurisdiction This Policy shall be governed by the laws of India. Any dispute arising out of or relating to this Policy shall be subject to the exclusive jurisdiction of the competent courts at New Delhi, subject to any agreed arbitration mechanism. ## 15. Contact Information For any questions relating to service delivery, appointments, or bookings, please contact: CUPFAM WELLNESS INSTITUTE LLP **Registered Office:** Backside Shop, P-89, Block P, Batla House, Jamia Nagar, Okhla, New Delhi — 110025 Email: info@cupfam.in Website: cupfam.in Phone: +91 88264 70092 Business Hours: ______________________